Refund policy
Return Period
We offer a 30-day return period. This means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and unworn
- In the same condition as received
- In its original packaging
You will also need proof of purchase.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Gift cards
- Items that have been used, damaged, or altered after delivery
Return Process
To start a return, please contact our customer support team at support@helenasboutique.com.
Once your return request is approved, you will receive instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Refund Process
Once we receive and inspect your return, we will notify you about the approval status of your refund.
Refunds are processed within 5 to 10 business days after the returned item is received and approved.
Refund Method
Refunds will be issued to your original payment method. Once the refund has been processed on our end, please allow additional time for your bank or payment provider to post the funds to your account.
Late or Missing Refunds
If you have not received your refund after the processing period, please:
- Check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank for further information
If you still have not received your refund, please contact us at support@helenasboutique.com.
Exchanges
We do not offer general exchanges for size, color, preference, or change of mind. If an item arrives defective or damaged, please contact us and we will handle it through our return or replacement process.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.
Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will evaluate the situation and provide a suitable solution, such as a replacement or refund.